The Issue: A solution that would improve transactional processes, enhance customer service, and integrate with the internal processes and systems .

The Solution: The e-Business site enables customers to make fast, educated, and strategic buying decisions without incurring large capital expenditures. The solution also incorporates a personalized product specification process that secures on-line orders for precision tools.

The Benefits:

--Increased efficiencies

--Improved sales revenues

--Improved customer satisfaction

--Increased market share

--Enhanced reputation as a market leader

--Reduced transaction chain-related, transactional costs and customer service costs

--Heightened interaction with the existing transaction chain